Lesson 5 of 8 · 3 min

Your Inbox

All your customers' messages together: answer by email, their reply comes back to the same conversation, and Needs reply shows who's waiting.

  1. Inbox

    The Inbox is under Your day in the menu. Questions from your booking page, replies to your emails and notes from My bookings all land here, one conversation per customer. Needs reply is who's waiting on you; press Mark done once it's sorted, and it comes back if they write again.
  2. Write your answer under the conversation and press Send. It goes as a plain, personal email from The Clay Room, and when they press Reply, their answer comes back into the same conversation. Photos and PDFs they send come too, up to 10MB an email.

  3. Quick replies

    Give the same answer again and again? Write it once, then Quick replies → Save this reply for next time. Put {{first_name}} where their name goes. Everyone on your team can use it, from the same menu.

  4. Offer a private date

    Someone wants a date you don't run? Press Offer a private date: pick the service, when, the spaces and any price you agreed, then Create date & add the link. The date stays off your booking page, and its link drops into your reply for you to read over before you send it.

  5. Settings → Email

    Want replies to your booking emails here too? In Settings → Email, under Customer replies to booking emails go to, pick Trazr Inbox. Then when someone presses Reply on a confirmation, reminder or payment nudge, anyone on your team can answer it. Like to keep a copy in your own email as well? Pick Both: the reply lands in the Inbox and in your email at once. Replies to what you send from the Inbox always come back here.

  6. What the customer sees

    Customers see their side in My bookings on your booking page, under Messages: every conversation with you, and Write to The Clay Room to start one. Your messages stay between you and them: Track and connected AI assistants can't read them or write to anyone.

Try it

Opens Trazr. You'll be asked to sign in first; new businesses get a free week, no card needed.

Open your Inbox

Quick check

2 quick questions. Pick an answer and Track will tell you how you did.

1. You answer Amy from the Inbox and she presses Reply. Where does her answer go?
2. Can Track or your connected AI read your customers' messages, or answer them for you?

Try it in Trazr, free for a week

Every lesson's Try it opens the real page, with Track pointing the way.

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