Lesson 8 of 8 · 2 min

The waitlist

Full dates fill themselves from the waitlist: freed spaces are offered in order, with nothing for you to do.

What the customer sees
Join the waitlist
Full
Wheel taster class · Sat 25 Oct, 10:00am is full.
If a space frees up we offer it in order, so you'd hear from us fast.
Join the waitlist
When a date is full, customers press Waitlist on it and join the queue instead. You'll find everyone under Customers, then Waitlist.
Freed spaces offer themselves
When
Someone cancels
2 spaces free up
Then
Offer emailed
First in line who fits
Then
24 hours to claim
Result
Claimed
Or offered to the next
When a cancellation frees spaces, the first person who fits gets an email offer and 24 hours to claim it. If they don't, it moves down the line. Nothing for you to do.
Customers → Waitlist
app.trazr.vereon.tech
Your dayCalendarInboxCustomersSet upServicesStaffDesign
Waitlist
CustomersWaitlist
#1 Amy R. · 2 spaces · Waiting · Book them in · Remove
#2 Ben T. · 1 space · Waiting · Book them in · Remove
Someone rang to take a space? Book them in puts them straight onto the date, paying at the venue. Remove takes them off the queue, and nothing is sent to them.
Date is full
They ask about another
In your Inbox
Offer a private date
Rather not wait? Under your services, customers can press Ask a question or Request a date. That lands in your Inbox, where you answer them and can offer a private date of their own.

Try it

Opens Trazr. You'll be asked to sign in first; new businesses get a free week, no card needed.

One quick question. Pick an answer and Track will tell you how you did.

1. Someone cancels on a full class. What do you need to do for the waitlist?

Email the first personNothing, the offer goes out by itselfAdd a date

Every lesson's Try it opens the real page, with Track pointing the way.

Free for the first week · no card needed · £5 a monthRs 1,500 a month$6 a month after